Les Masters says EU citizens applying for settled status should visit their Citizens Advice bureau, while Stephanie Clements describes the Brexit uncertainty facing Britons living in EU countries
Amelia Gentleman’s piece on claiming EU settled status (The long read, 8 October) was helpful and revealing but overlooked the organisation that is probably best placed to steer claimants through the process: Citizens Advice.
I am a volunteer adviser and have seen for myself how complicated a business it can be, especially for older people. My conclusion is: don’t try this at home – unless you are very computer-literate.
We have far more branches than there are local authorities, and as long as clients have brought all the necessary bits and pieces, they can often get the job done on a single visit. It would benefit a large number of people if you could publicise this.