A minefield for both UK and EU migrants

Amelia Gentleman’s piece on claiming EU settled status (The long read, 8 October) was helpful and revealing but overlooked the organisation that is probably best placed to steer claimants through the process: Citizens Advice.

I am a volunteer adviser and have seen for myself how complicated a business it can be, especially for older people. My conclusion is: don’t try this at home – unless you are very computer-literate.

We have far more branches than there are local authorities, and as long as clients have brought all the necessary bits and pieces, they can often get the job done on a single visit. It would benefit a large number of people if you could publicise this.
Les Masters
Bleadon, Somerset